CANCELLATION TERMS

Payment and cancellation conditions

  • Valid for individual and single bookings through Graz Tourismus und Stadtmarketing GmbH, Convention Bureau.
  • Room reservations are legally binding.
  • The cost of your stay is directly payable to the hotel.
  • Your credit card data is compulsory for a guaranteed reservation.
  • Graz Tourismus und Stadtmarketing GmbH will not charge your credit card, except in the event of a chargeable cancellation.
  • Cancellations must be made in writing via e-mail or fax to Graz Tourismus und Stadtmarketing GmbH, Convention Bureau.
  • Cancellations received up to six days before the date of arrival are free of charge.
    Cancellations made later or no-shows will be charged at the price of the nights booked.